To provide facilities of meals of their choice during train journey, IRCTC (Indian Railway Catering and Tourism Corporation) started E-catering service in 8 (eight) station of NF Railway. These eight stations are Katihar, Kishanganj, New Jalpaiguri, New Bongaigaon, Guwahati, Lumding, Dimapur and New Tinsukia.
Through E-catering passenger can avail the option of food of their choice delivered right into their berth on arrival of the train at station. And the payment can be made only after receipt of the food.
Apart from the above stations, vendor empanelment for Kamakhya, New Cochbehar, New Alipurduar, Dibrugarh Town, Rangiya, Badarpur & Agartala stations are in process to provide this facility to more and more passengers.
IRCTC has launched the E-catering project with the objective to facilitate passengers to book meals of their choice few months ago. The project has been extended time to time to cover more number of trains on Indian Railways.
Ministry of Railways has also decided to widen the reach of this scheme to more stations based on response/feedback received from the passengers and the need to ensure provision of catering services to travelling passengers. Under this scheme passengers are able to get pre-ordered meals of their choice at stations. Presently, station based e-catering is available at 409 stations all over India Railway.
IRCTC has established a call centre and has also operational zed E-catering website for this purpose. Passengers can pre-order the meal from the different options available as per their choice, for delivery at the opted stations through the e-catering (website & phone/SMS call centre).
E-catering is available in Pre-paid basis i.e. online payment as well as Cash on delivery (COD) basis. Vendor delivers the pre-ordered meal to customer on stationary train at the opted station.
Passenger can booked E-catering services, through online, through mobile app, by making a call on call centre and through SMS.