The Public Grievances Redressal Day (PGRD) conducted by the Hailakandi district administration of Assam beginning today received a positive response. 14 numbers of complaints were received by the administration. PGRD will be held every Tuesday.
The complaints received were around issues like water supply, roads, demarcation of land, pension, appointment on compassionate ground, among others. Issues like delay in post retirement benefits were redressed on the spot much to the delight of the petitioners.
Deputy Commissioner, Hailakandi, Adil Khan listened to the woes of the public and instructed the district administration officials and heads of different departments to address the issues raised by the public within a specific time frame.
Members of the public who gathered at 9.30 am at Deputy Commissioner’s Office to register their complaints exuded optimism that the new initiative taken by the district administration to listen to their grievances every Tuesday starting today would result in speedier disposal of cases.
“I am elated that the new Deputy Commissioner has kept a day for us. We hope to see optimum and fruitful results in the coming days,” said Fakhrul Ali Laskar, a petitioner.
Aminul Islam, who accompanied an aged petitioner said, “Earlier we had to run from pillar to post to get our complaint looked into leave alone solving it. Now we are expecting things to change for the better, thanks to the new initiative by the Deputy Commissioner.”
Dipak Kundu, a retired employee, said the long wait is over as ‘people sometimes have to go back disappointed after failing to meet the Deputy Commissioner and other officers, who are busy either with official engagements or are on field visits’.
“It’s good to see people talking about their problems directly with the Deputy Commissioner and senior officials, who took down their complaints and forwarded it to the concerned departments if it could not be resolved on the spot. Perhaps, this is the first time such an initiative has been taken by the administration in Hailakandi district,” said senior journalist Amit Ranjan Das covering the programme.
Rajesh Das, journalist from electronic media said, “This platform provides an opportunity to the officials to be more in touch with the common man, and more effectively dealing with public grievances than ever before. The advantage of having interactions with the public is that the administration is able to analyse the nature of complaints received over time, which helps in making effective policy decisions. Moreover, this exercise will also be an indirect review of the functioning of different departments, as the Deputy Commissioner will remain aware about the performances of different departments in redressing the grievances of the people.”
Assistant Commissioner, Parikshit Phukan, who is manning the Public Grievance Cell in Deputy Commissioner’s establishment, said, “The applicants can now discuss their grievances face-to-face with the Deputy Commissioner and other officials. For us it is an opportunity to address the issues raised by the public and create confidence in them.”
District Development Commissioner cum in-charge of the PG Cell, FR Laskar, Additional Deputy Commissioner Ruth Lienthang, CEO, Hailakandi Zilla Parishad, S. Singh, Circle Officers of Lala, Hailakandi and Algapur and district heads and officials of different departments were present on the occasion.
Meanwhile, Deputy Commissioner Khan has asked the district heads to put in place a robust public redressal mechanism in their respective departments so that public complaints are looked into and redressed at their end in a time bound manner.